FAQ

About Denim
Getting started with Denim
Where to download Denim?

You can download Denim at AppStore and Google Play. We pay special attention to product development and adding new cool features. Stay updated!

What contact info do you provide at sign up?

If you are a new user, dmail and phone number is all you need to provide at sign up. We do not 'Sign up with Facebook' or with other social networks because we care about your privacy. We only need your phone number and email to enhance the security of your account. This information is not avaliable for other users.

Do you need to pay for using Denim?

Denim is free to install. That is the part of our philosophy. We do have additional paid features to improve your dating experience. Those include account bump, advanced filters, newsletters etc. Premium access is also paid. After trial period is over men should pay to chat with girls.

Profile and account settings
How to add photos?

To add photo to your Denim profile, please follow the instructions below:

1. Open your profile.

2. Click 'Add photo' to download image from your Gallery or to take a new shot.

3. Follow Rules for Posting Images by Denim.

How to change profile image?

To change profile image, please follow the instructions below:

1.Login your profile.

2. Click at any photo from your Album. Click three dots at the top right corner. Choose 'Set as profile image'.

3. If your photo meets all the requirements, other users will see it as your profile image!

How to add new info to 'About myself'?

To add info to 'About myself', for instance regarding our appearance or interests, follow these steps:

1. Login your profile. Click 'Edit' at the top right corner of your account.

2. Change the required info in your account.

3. Click 'Save' at the bottom of the screen. If the buttom is inactive, fill in all required fields. Required fields are marked with the red asterisk.

4. To change some information later, repeat all the steps.

How to turn on geolocation in Denim for iPhone?

To turn on geolocation in Denim for iPhone, please follow the instructions below:

1. Open Settings at your device.

2. Scroll down and choose Denim

3. Find Geolocation and turn it on for 'When using the app'.

How to turn on geolocation in Denim for Android?

To turn on geolocation at Android devices, please follow the instructions below:

1. Open Settings at your device.

2. Scroll down to Personal.

3. Find ' Geolocation service' icon.

4. Turn on geolocation. Denim will only use geolocation when you are using the app.

Why was my photo declined?

We work hard for Denim to be safe and convenient dating service. Our Rules for Posting Images serve this purpose. If your photo was declined, check the list of possible reasons below:

    Erotic photo posted
    For some reasons your face is not clearly visible. It may happen when photo is too small and multiple filters are applied, photo contains watermark or face is shown in part)
    If you only wear a swimsuit or lingerie
    Your photo also depicts another person
    It is signed or contains any text
    You have downloaded a picture of other person
    Your photo depicts weapons, alcohol, cigarettes
How can I delete my profile?

We hope you are leaving us because you have already found your soulmate or with no reason. To delete your profile, please follow the instruction below:

1. Go to app Settings.

2. Scroll down and click 'Delete Account'.

3. Specify the reason for account deletion and provide us a permission to send you notifications in future.

We regret that you decided to leave us. We will be happy to see you again!

Want to know more? Contact us

Join Denim

Partnership

If you are interested in partnership with Denim or ready to propose new features for our service, please fill in the form below. Please, don’t fill it in if you are a Denim user and need technical support. Email us at support@denim-app.ru.

Пожалуйста, не заполняйте ее, если вы пользователь Denim и вам необходима помощь! Напишите сюда: support@denim-app.ru

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Ask customer service

Have an idea? Found an error? Have questions? Don't hesitate to contact us! Just fill in the form below.

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Press

We are glad that you found Denim interesting and ready to answer all your questions. For press representatives, please fill in the form below. Please, don’t fill it in if you are a Denim user and need technical support. Email us at support@denim-app.ru.

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